Billing for paid plans runs through Stripe. Invoices, payment methods and billing details are all managed in the Stripe customer portal.
Open the portal
- Go to Account → Billing.
- Click Manage subscription.
The portal opens in the same tab. Use its return link to get back to Jobspage.
In the portal you can
- See and download past invoices.
- Add a new card or change the default payment method.
- Update your billing email, address and tax ID, so they appear on future invoices.
- Change or cancel your subscription.
Failed payments
If a renewal payment fails, Stripe retries it. Until the payment goes through, your account works as a Free account, so paid features such as the embed and extra job slots are paused. Update your card in the portal to fix it. See Cancel your subscription for what the Free plan changes.
Missing an invoice?
Invoices are emailed to the billing email in Stripe. If they go to the wrong address, change it in the portal.
Still stuck? Use Help in the top bar of the app to send us a message.